WhatsApp enquiry automation

Too busy to keep up with WhatsApp enquiries?

AI Team sets up WhatsApp enquiry automation for businesses already receiving regular customer messages. It can answer agreed routine questions and collect the details needed for a follow-up. Answers use information you approve, with a handoff to a person when the conversation needs individual attention.

Talk to us about this

What’s included?

  • An agreed set of routine questions and approved business information.
  • A flow for collecting the enquiry and the customer’s contact details.
  • A defined human handoff and ongoing checks within the chosen package.

We check your account and supported tasks first. Message allowances, usage costs, monitoring and the human handoff are agreed upfront. Voice answering is a separate discussion.

What could an enquiry look like?

A customer asks whether you cover their area. The assistant checks the service information you approved, then asks for the details needed for a callback. A team member takes over for a bespoke quote. This is an example of an agreed workflow, not a promise that every conversation can be completed automatically.

What do you need to get started?

We’ll agree the scope and costs before setup. To understand the job, we start with:

  1. The questions customers regularly ask and the answers you approve.
  2. The details your team needs before following up.
  3. A person or channel to receive conversations that need human help.

PLAIN ANSWERS

Questions about whatsapp enquiry automation.

Can a WhatsApp agent give customers prices?

It can share fixed prices or pricing guidance that you have approved for that workflow. Bespoke quotes, exceptions and anything outside its agreed information should go to a person. We define that boundary before setup.

Will it book appointments automatically?

Booking depends on your booking system and the integration available. We check compatibility first. If automatic booking is outside the agreed scope, the flow can collect an appointment request or share your existing booking link.

What happens when the agent does not know the answer?

The workflow should ask for clarification or hand the conversation to your team instead of guessing. We agree where the handoff goes and what information your team receives.

Is WhatsApp automation useful if I get very few messages?

It may not justify a managed package. A clear website, saved replies or a simple contact process may be enough. We start with the number and type of enquiries you actually receive.

Do you also offer voice or Telegram agents?

Telegram can be discussed for businesses already using it. Voice answering is a potential extension and needs separate scoping. Neither is automatically included in the WhatsApp offer.

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