Online booking systems

Still sorting bookings by phone and messages?

AI Team sets up online booking systems for UK small businesses. Customers can choose from the times you make available, while you manage bookings in one place. We agree the booking rules, confirmations and supported reminders around how your business works.

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What’s included?

  • A booking page or website link with your services, times and availability.
  • Booking rules for the agreed staff, spaces or capacity, with a way to manage changes.
  • Confirmation and reminder settings supported by the chosen system.

The quote sets out the booking system, staff or resource limits, setup and ongoing help. Subscriptions, SMS, payment fees and any extra integrations are identified separately. Calendar connections and deposits depend on the chosen system.

What could this look like for a local business?

A salon could let customers choose a service and an available appointment online. The booking system sends the agreed confirmation and reminder, and the owner can see the day's appointments in one place. A class or venue needs different capacity rules, which we agree before setup.

What do you need to get started?

We’ll agree the scope and costs before setup. To understand the job, we start with:

  1. Your services, appointment lengths, opening hours and booking rules.
  2. Which staff, rooms or spaces customers can book, and any existing calendar.
  3. Your confirmation wording, cancellation policy and any deposit requirements.

PLAIN ANSWERS

Questions about online booking systems.

Do I need a website to take bookings online?

Not always. Many booking systems provide a booking page you can link to from your social profiles or share with customers. If you already have a website, we can check whether a booking link or supported integration fits your setup.

Can you set up appointments, classes or reservations?

Yes. The right setup depends on what is being booked. Appointments need service lengths and staff availability; classes and reservations need capacity rules. We agree those requirements and choose a suitable system before quoting.

Can customers receive booking reminders?

We can configure the reminder options supported by your booking system, such as email or SMS. You approve the wording and timing. SMS allowances, extra charges and any required customer preferences are checked before reminders are enabled.

Can I take a deposit or let customers cancel online?

These options depend on the booking system and payment provider. We check whether deposits, cancellation links and rescheduling are supported, then configure the agreed rules. Payment fees and your cancellation or refund policy need to be clear before launch.

Will it work with the calendar I already use?

We check your calendar and the booking system before promising a connection. Where syncing is supported, we test availability and how changes are handled. If the systems cannot work together reliably, we explain the alternatives before setup.

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